All sales items are final and may not be returned unless there is damage caused by delivery by The Shophouse. We will not be held responsible for damage caused to sale items if customers arrange their own pick up and delivery.
Before ordering, measure all doorways, stairwells, hallways, ceilings, entryways, and landings to ensure that your furniture will fit into your room, as all custom furniture is non-returnable. All old furniture should be removed prior to delivery and a pathway should be cleared through your home to the room in which the furniture will be placed.
Communicate to our team if you have challenging roads, driveways, elevators or other that would be difficult for delivery crew to access. In addition, if you item does not fit into your elevator and needs to be taken up internal stairwell, extra charges will be incurred at the expense of the client.
Our professionally trained delivery team will unwrap, place, and assemble your new furniture in the appropriate room. Our team cannot rearrange or remove existing furniture, connect or disconnect electrical equipment, or hang mirrors or wall art.
Please immediately inspect your furniture and share any concerns you may have with your delivery team. You must make any claims for damage, shortage or errors at time of receipt. If no claim is made at this time, furniture will be considered fully accepted. The Shophouse reserves the right to inspect, repair or replace any merchandise at its discretion.
We respect the privacy of our customers and clients. Any personally identifiable information (PII) that you provide to us (such as your name, address and email address) and information about your order may be combined with other PII available from our records and other sources. This information will be used to make our future marketing efforts more efficient.
From time to time, we will send emails to those on our email lists. If you believe you have received unsolicited email from us, please email us at email@example.com. We will remove you from our email list, but keep your email on file if you are a current or past customer.